Booking Procedure

The steps in the procedure by which tours and safaris are normally booked with Afr-Unique Tours are detailed below. By outlining the procedure, we strive to clarify the process involved in order to answer any questions potential clients may have regarding making use of the services offered by Afri-Unique Tours.

We also provide some answers to concerns you might have when considering booking through Afri-Unique Tours. In the event of your question is not being addressed or answered here, kindly send us an e-mail enquiry so that we may deliver a detailed response to your specific queries.

STEP 1: Initial quotation

If you are interested in one of our services or would like us to send you a customised proposal based on your requirements, please complete the request form provided on the Contact Us page or send us an email to info@ariuniquetours.com . We will then send you an official, no-obligation quotation based on your request shortly after receiving your enquiry.

STEP 2: Acceptance of the Afri-Unique Quotation

In our correspondence with you, we may suggest numerous proposals until you are happy with the details provided in a specific quotation. You may then send us an e-mail confirming that you are happy with the quotation and would like to book the services offered.

STEP 3: Booking confirmation & Deposit

Afri-Unique Tours will then send you a Booking Confirmation which will need to be signed and returned to our office via e-mail or fax (+27)21 674 4430. Once the signed booking form has been received by our office, all necessary accommodations and other services will be confirmed. The Booking Confirmation serves as written proof of the services you have purchased from Afri-Unique Tours. You will not receive any documentation via physical mail.
 
Once we have received the signed Booking Confirmation, we will send you an invoice in order for you to make the 30% deposit payment by credit card or by completing a draft transfer directly to our bank account (EFT). We accept most major credit cards.  Our banking details will be indicated on the Invoice.

STEP 4: Final payment

The final payment for your safari or tour is required 60 days prior to the starting date of the safari or tour. You will make the final payment of the balance by completing a draft transfer directly to our bank account (EFT).

STEP 5: Arrival in South Africa

Upon arrival in South Africa, you will be met at the airport by an Afri-Unique Tours representative, so please look for a sign with your name boldly written on it. In the event of your not being able to find our representative, the company contact numbers will be provided on the documentation sent to you, which can be used to contact our Operations Office. Our representative will provide you with the folder containing all the documentation sent to you via e-mail, as well as all necessary vouchers, travel maps and additional information required for your travels.
 
From here onward you are in the care of an experienced guide if you have booked a guided safari or tour. If you have booked a self-drive, the representative will review the itinerary and route with you before the transfer to the hotel.

Concerns about booking with us

How do I know Afri-Unique Tours is a reputable company?
Afri-Unique Tours is a member of the South African Tourism Services Association (SATSA), an industry organization dedicated to promoting ethical and sustainable tourism in South Africa.

How is my payment protected?
Being bonded members of SATSA, any deposit is protected in the event of insolvency.

Should I not rather book through an agent in my own country?
Afri-Unique Tours is not a travel agent. We operate all of the tours we offer, so you will be dealing directly with the company who will be responsible for all of the physical aspects surrounding your safari or tour, i.e. all reservations, entrance fees, guides, transportation, regional flights etc. We are based in South Africa and have, over the years, acquired extensive knowledge of Southern Africa. In most cases, we will be able to provide better advice to potential travelers than some agents who have never even been to our subcontinent.